---
title: "Contact · OpenBoss"
description: "How to reach a person about OpenBoss: name removals, anything to do with money, privacy requests, press and bugs. One email address, read by a human, answered within a few days."
source_url: "https://openboss.lol/contact"
markdown_url: "https://openboss.lol/contact.md"
site: "OpenBoss"
mcp_endpoint: "https://api.openboss.lol/mcp"
---
# Contact

> One address, read by a person. There is no ticket system, no chat widget and no
> phone number for support, because there is no support department — this is a
> small operation, and pretending otherwise would only make the wait feel like a
> bug.

**Write to ziga@flisko.si.** Anything at all — name removals, money, privacy,
press, bugs. It all goes to the same place and it is all read.

## 01 — What to write about, and what to include

Every one of these lands in the same inbox. The line under each says the one
thing to put in the email so it can be acted on without a round trip.

**Getting a name taken down.** Yours or somebody else's. Say which name and
roughly where you saw it — the feed, a leaderboard, or a grave. We replace it
with `[removed]` everywhere it appears. The boss, the damage and the grave
stay, because they record an event rather than a person, and a removal is not a
refund.

**Anything to do with money.** A charge you do not recognise, a payment that went
through with no smacks arriving, a duplicate. Send the **Stripe session id** — it
is in the address bar of the receipt page you landed on, after `session_id=` —
or the date and amount from your card statement. Read [the terms](/terms.md) first:
all sales are final and smacks are not refundable, and the honest reason to write
anyway is that a broken payment is a different thing from a change of mind, and
we do fix those.

**Privacy requests.** Access, correction, erasure, objection, a portable copy —
all of it. [The privacy page](/privacy.md) lists exactly what exists to ask for.
Because there are no accounts, include the **display name** you used or the
**Stripe session id**, or we will have nothing we can identify as yours.

**Press, and people who want to write about this.** Say what you are writing and
when it goes out. Screenshots of the site, the bosses and the graveyard are fine
to use without asking. Questions get answered straight, including the ones about
how much this makes.

**Bugs.** What you did, what happened instead, and which browser. If you saw an
error with a **request id** in it, that one string is worth more than a paragraph
of description — it points at the exact line in our logs. A hit that was charged
but did not land is always worth reporting.

## 02 — What we cannot do

Saying it here saves everybody a week.

- **We cannot restore smacks lost with your browser data.** There is no account
  and no password, so nothing proves a wallet was yours. That is the trade
  explained in [the privacy page](/privacy.md), clause 08, and no amount of email
  changes it.
- We cannot reverse a purchase because you changed your mind. Where the law where
  you live gives you a right a contract cannot remove, that right stands and we
  will honour it — write and say so.
- We cannot tell you who somebody on the leaderboard is. We do not know. There is
  no email, no account and no identity behind a display name, which is the whole
  design.
- We cannot put a name back once it has been removed, or reserve a name for you.
  Names are typed at checkout, one purchase at a time.

## 03 — Everything else is already written down

Most questions have a page, and the page is more precise than a reply would be:
[the rules](/rules.md) for how damage, crits, momentum and the free-smack cap
actually work; [the terms](/terms.md) for what you are buying;
[privacy](/privacy.md) for what is stored; [about](/about.md) for what this is and who
runs it. If a page is wrong or unclear, that is worth an email on its own.

## 04 — How long a reply takes

**Expect a few days.** One person reads this inbox, between everything else, and
there is no rota covering weekends.

Anything about a name or about money is answered first, because both are somebody
waiting on a thing that matters. Press and bugs come after. If a week has gone by
with no reply at all, send it again rather than assuming you were ignored — a
message that never arrived looks exactly like one that was.

## The operator

The site is operated by Flisko — Informacijske storitve, Žiga Flis s.p., in Slovenia. There are no prizes
and no payouts of any kind, so no email will ever ask you for a payment, a wallet
address or your card details — and neither will we. If one appears to, it is not
from us.

| Field | Value |
| --- | --- |
| Legal name | Flisko — Informacijske storitve, Žiga Flis s.p. |
| Jurisdiction | Slovenia |
| Tax no. | 76931161 |
| Reg. no. | 8598711000 |
| Email | ziga@flisko.si |
| Phone | +386 41 393 133 |

No VAT is added to this price. The operator is a small taxable person exempt from charging VAT under Article 94(1) of the Slovenian VAT Act (ZDDV-1) and Article 284 of Directive 2006/112/EC. The Slovenian VAT identification number is held for cross-border purchases only; no VAT is charged on the operator’s own supplies.

---

## This document

This is the `text/markdown` representation of a page on https://openboss.lol. Every HTML
page here has one: append `.md` to its path, or send
`Accept: text/markdown`. The HTML page is the canonical one and says the same
things.

- [`/index.md`](https://openboss.lol/index.md) — the arena: the boss up right now, live
- [`/about.md`](https://openboss.lol/about.md) — what this is, how it is built, who runs it
- [`/rules.md`](https://openboss.lol/rules.md) — the mechanics, generated from the shipped constants
- [`/pricing.md`](https://openboss.lol/pricing.md) — every pack price, live from the API, and the free smacks
- [`/terms.md`](https://openboss.lol/terms.md) — what you are buying; the authoritative document
- [`/privacy.md`](https://openboss.lol/privacy.md) — everything stored, why, and for how long
- [`/contact.md`](https://openboss.lol/contact.md) — one email address, and what to put in it
- [`/graveyard.md`](https://openboss.lol/graveyard.md) — every boss that has died, and who killed it
- [`/llms.txt`](https://openboss.lol/llms.txt) — the site map written for agents, including the read-only public API.

**There are no prizes and no payouts of any kind, ever.** Nothing of value is
won on this site. Money moves in one direction only, in exchange for smacks. It
is an entertainment purchase, not gambling.